Cancellation and Refund Policy
Effective Date: 26 July 2026
This Cancellation and Refund Policy explains how cancellations, refunds, and service termination are handled by No Name Studio (“we”, “our”, or “us”). By accepting a quotation or using our services, you agree to the terms set out in this policy.
1. Introduction
No Name Studio provides custom website design and development services on a quotation basis, together with optional website hosting and maintenance services for websites we have built.
Because each website is custom designed and developed to a client’s specific requirements, different cancellation and refund terms apply to website projects and recurring hosting services.
2. Website Design Projects
2.1 Project Quotations
All website projects are individually quoted based on the scope, complexity, and requirements of the project. A quotation must be accepted before work will commence.
2.2 Deposit Requirement
A 50% non-refundable deposit is required before any work begins.
This deposit secures your project within our production schedule and covers work already undertaken, including but not limited to:
- Project planning
- Discovery and consultation
- Design work
- Development preparation
- Time and resources allocated to your project
Work will not commence until the required deposit has been received.
2.3 Final Payment
The remaining 50% balance is payable before:
- The completed website is handed over to the client; or
- The website is made live, whichever occurs first.
Ownership of the completed website and any associated deliverables will only transfer once the outstanding balance has been paid in full.
3. Cancelling a Website Project
You may cancel a website project before completion by providing written notice.
If cancellation occurs after the deposit has been paid:
- The initial 50% deposit is non-refundable.
- No further amount will generally be payable if the value of completed work does not exceed the deposit already paid.
Where work completed exceeds the deposit
If, at the time of cancellation, the value of work completed exceeds the amount of the deposit, No Name Studio reserves the right to invoice the client for the reasonable value of the additional work completed, calculated using the agreed project pricing or quotation.
Payment of any outstanding amount will become due in accordance with the invoice issued.
4. Refunds for Website Projects
Due to the custom nature of our services:
- Deposits are non-refundable once work has commenced.
- No refunds will be provided for completed work that has already been delivered.
- Once a website has been launched, delivered, or handed over to the client, no refunds will be available.
Nothing in this policy limits any rights you may have under the Consumer Protection Act where applicable.
5. Hosting and Maintenance Services
No Name Studio offers website hosting and maintenance for websites built by us at a monthly fee of R250 per month.
5.1 Cancelling Hosting
Hosting and maintenance services may be cancelled at any time by providing 30 days’ written notice to:
5.2 Service During Notice Period
Your website will remain hosted and operational until the end of your paid billing period and applicable notice period.
After this period:
- Hosting services will cease.
- Your website may be taken offline.
- Any associated hosting services will terminate.
6. Refunds for Hosting
Hosting and maintenance fees are charged in advance.
For this reason:
- No refunds will be issued for the current billing period that has already been paid.
- Cancellation will prevent future recurring charges after the notice period has been completed.
7. Website Migration
Clients who choose to move their website to another hosting provider may request reasonable migration assistance from No Name Studio.
Where migration assistance is requested:
- A reasonable migration fee may apply.
- The fee will be quoted based on the complexity of the migration before any work is undertaken.
Clients may also choose to arrange migration independently.
8. Consumer Rights
Nothing contained in this policy is intended to exclude, restrict, or limit any rights that consumers may have under the Consumer Protection Act, 2008 (CPA), or any other applicable South African legislation.
Where the CPA applies, this policy will be interpreted in a manner consistent with those rights.
9. Dispute Resolution
If you have any concerns regarding our services, invoices, cancellations, or refunds, we encourage you to contact us first so that we can work towards a fair and practical resolution.
Please direct all enquiries to:
We will make reasonable efforts to resolve any concerns promptly before either party considers formal legal or regulatory action.
10. Changes to This Policy
No Name Studio may update this Cancellation and Refund Policy from time to time to reflect changes in our services, business practices, or legal obligations.
The latest version will always be published on our website with the updated effective date.
A 50% non-refundable deposit is required before any work begins.
This deposit secures your project within our production schedule and covers work already undertaken, including but not limited to:
- Project planning
- Discovery and consultation
- Design work
- Development preparation
- Time and resources allocated to your project
Work will not commence until the required deposit has been received.